Privacy Policy

Effective Date: October 1, 2025

The Alabaster House (“we,” “our,” “us”) is committed to protecting your privacy and safeguarding your information. This policy describes how we collect, use, and protect personal information on our website as well as how we handle health information in compliance with the Health Insurance Portability and Accountability Act (“HIPAA”).

1. Information We Collect

We may collect two types of information:

  • Personal Information: Name, email address, phone number, billing information, or other details you provide when booking services or filling out forms.

  • Protected Health Information (PHI): Medical history, treatment notes, or other health-related information you share with us in connection with our services.

  • Website & Usage Data: Information such as IP address, browser type, and cookies, collected through analytics tools.

2. How We Use Your Information

  • To Provide Services: Scheduling, treatment, newborn feeding support, physical therapy, and related care.

  • To Communicate with You: Appointment reminders, follow-up care, updates, and educational materials.

  • For Payment & Operations: Billing, processing payments, and improving service quality.

  • Website Functionality: Improving site performance, analyzing usage, and tailoring user experience.

3. How We Share Your Information

We do not sell your information. We may share it only with:

  • Service Providers: Such as secure payment processors, scheduling systems, and IT support.

  • Healthcare Partners: To coordinate care, with your consent or as permitted by HIPAA.

  • Legal Requirements: When required to comply with laws, regulations, or court orders.

4. HIPAA Privacy Practices

We follow HIPAA regulations in handling your PHI. This means:

  • Uses and Disclosures Without Authorization: We may use/disclose PHI for treatment, payment, and healthcare operations. Example: sharing relevant details between your therapist and physical therapist.

  • Other Uses: Any other disclosure of PHI requires your written authorization, which you may revoke at any time.

Your Rights Under HIPAA

You have the right to:

  • Access and receive a copy of your health records

  • Request corrections to your records

  • Ask us to limit certain uses or disclosures (though we may not always agree)

  • Request confidential communications (e.g., by phone only)

  • Receive an accounting of disclosures of your PHI

  • Obtain a paper copy of this notice at any time

To exercise these rights, contact us using the information below.

5. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal and health information. However, no system is completely secure, and we cannot guarantee absolute protection.

6. Children’s Privacy

Our website and services are not directed to children under the age of 13, and we do not knowingly collect information from them.

7. Cookies & Analytics

Our website may use cookies or tracking technologies to improve user experience. You may disable cookies in your browser settings, but some features may not function properly.

8. Changes to This Policy

We may update this Privacy Policy & Notice of Privacy Practices periodically. Updates will be posted on this page with a new effective date.

9. Contact Information

If you have questions or requests regarding this policy, please contact:

The Alabaster House
Email: hello@thealabasterhouse.com
Phone: (404) 618-3307

You may also file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights if you believe your privacy rights have been violated. We will not retaliate against you for filing a complaint.